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FAQs

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I COULDN'T FIND THE ANSWER I'M LOOKING FOR HERE. WHAT DO I DO NOW?

Tribal Knowledge Academy was founded on the principle of service to others, so helping you is our top priority. If there is something you would like further assistance with, don't hesitate to contact us by sending us an email! Our customer service team will be more than happy to help with any question that you may have! Send your name, Tribal Knowledge Academy order number (if applicable), and question to our company email. Our customer service team will do their best to respond as quickly as possible, however please allow 24-72 hours to receive a response.

Business Mailing Address:

Tribal Knowledge Academy
PO.BOX 1726
Schenectady, NY 12301

Business Days:

The company's business days are Mon-Fri and exclude Sat-Sun, although we make exceptions for ancestry services / one-on-one sessions.

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