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FAQs

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  • I purchased an upcoming LIVE course, what do I do now?
    The following is a step by step process for you to follow once you purchase a LIVE course: Once you purchase a LIVE course, you will receive an email from Tribal Knowledge Academy confirming your purchase. The email will contain the time and date that the course is scheduled for. The email will also contain a Zoom link that you will be able to click (on the actual day and time of the course) that will redirect you into a LIVE e-classroom. In order to be able to attend the LIVE course, you will need to download Zoom and make yourself an account (for free) using the Zoom platform. All Tribal Knowledge Academy courses are hosted via Zoom using the Eastern Standard Time (EST) zone as the official benchmark for course scheduling. Please use a time zone calculator and set it to Eastern Standard Time (EST) / Albany, NY (location) to make sure you have the correct time and date in order to avoid confusion. Once you join the LIVE course, you will find yourself in an e-classroom where the course instructor will be present, along with the rest of the course attendees. The instructor will ask everyone to mute their microphone before the course begins. No exceptions. If you don't mute your microphone, it will be muted for you automatically. There will be a LIVE question and answer session at the end of the course where you can interact with the course instructor and have a chance to ask any questions you might have. The course instructor will record the course as it happens LIVE. All who attended the course (including yourself), will receive (via email) a digital copy of the entire course for you to keep. It usually takes about 2-4 business days after a course gets hosted for you to receive this downloadable link. It will be sent to you using the email you provided originally, upon purchasing your course. The downloadable link will be presented to you via a DropBox folder that will be linked to you individually. NOTE: Each course purchase is tracked. Please do not share out your Zoom link, nor the the DropBox folder that contains your course link. Doing so, will result in a permanent ban from Tribalknowledgeacademy.org and any and all future access to Johnathan Mercedes, Dawn Treader and all of their services. Sharing out course links is equivalent to committing theft. We have a zero tolerance policy regarding link sharing / acts of theft at Tribal Knowledge Academy. Please keep this in mind. We will know who did it, as each link we provide has a unique tag specifically tailored to each individual who receives a link. All course content falls under ©️ all rights reserved.
  • How soon will I receive my LIVE course after purchasing a seat to the LIVE event?
    [NOTE: THIS TIME FRAME ONLY PERTAINS TO THE LIVE COURSE, AND NOT THE INSTANT TRANSFER COURSE ITEMS] Please note that it may take anywhere from 1-5 weeks for a LIVE course to be delivered to you AFTER you purchase your seat / attend the LIVE event. This time frame allows us to thoroughly edit and fine-tune the course content. This time frame is for the LIVE course ONLY. LIVE events / courses are NOT instant transfer products. They take considerable time to edit, get fine-tuned, and put up on the website to be sent out via the system we have in place. If you experience anxiety and stress due to not receiving a product immediately after purchase, we recommend that you DO NOT purchase a LIVE course, and instead wait until it becomes available to the public. Once a LIVE course becomes available to the public, you will receive your product via INSTANT TRANSFER, meaning that you will immediately have it upon purchase. LIVE courses are ONLY for folks who have patience and don't mind waiting anywhere from one to two weeks and anywhere up to a month, to receive the final product.
  • How soon will I receive my course after it becomes publicly available for purchase?
    You will receive it immediately (via email) upon purchase. All courses (unless they are LIVE events), are instant transfer items.
  • Can I access the course materials after completion?
    You can, as long as it is not a LIVE course. After a LIVE course gets hosted, the course needs to become publicly available in order for you to access it. After it becomes publicly available, you will get a video of the course, as well as on-demand watch options, and a digital course booklet (in pdf format). These materials will allow you to revisit and review the course anytime you wish to do so.
  • Is there a certificate provided upon completion of the course?
    No. Tribal Knowledge Academy does not issue certificates of any kind.
  • I want to share the course with others? May I do so.
    Hard NO. The contract / agreement you consented to with Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC (twice) first upon entering this website, and the second time, when you purchased the course strictly forbids this. Each copy of the course is available for viewing ONLY to the individual who made the initial purchase. If you are sharing course content out, or transferring content for others to view, you have breached the contract that you consented / agreed to with Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC. You will then be legally liable for copyright violation for every breach that occurs due to your sharing out of the content. Each copyright violation starts at $100,000 and can go up to a million dollars, depending on the court system. So for example, if you share the content with a radio host, who then shares it out to an audience of 400 people, you will be legally liable for each breach that occurred, meaning you will pay restitution for every person who viewed the content. Each person who viewed the content starts at $100,000 fine, this includes the radio host. A lawsuit will be brought forth against you immediately, as well as the radio host who shared out the content. If you shared the content anonymously, we will bring forth a lawsuit against the platform that the content was shared on, and force them to hand your ip address / identifying information, and THEN you will be taken to court immediately for your breach of contract / copyright violations. We strongly suggest you do NOT do this. It is unethical on your end, and we WILL aggressively pursue you for doing this heinous deed and breaching both the contract and our trust. We have gone to great lengths and spent a lot time, effort, energy, and money to copyright our content and to prevent theft and ill-use. We went out of our way to do this for a reason. Make no mistake, you will be held 100% liable and we will pursue you with full force if you violate us with your breach of contract. Here is a short excerpt of the Terms and Conditions (Section 45 - Content Sharing Liability) you agreed to upon entering this site and making purchases here: Intellectual Property Rights: All Materials made available to you, including but not limited to text, graphics, images, videos, and designs, are protected by intellectual property laws, including copyright laws. These materials are the sole and exclusive property of our organization, unless otherwise stated. All rights, including but not limited to title, ownership, and intellectual property rights, pertaining to the Materials, remain vested in our organization. Limited Usage Rights: Upon obtaining our Materials, you are granted a non-exclusive, non-transferable license to use, access, and benefit from the content solely for personal, non-commercial purposes. You are strictly prohibited from reproducing, distributing, modifying, adapting, creating derivative works of, or commercially exploiting the Materials without our prior written consent. Breach of Copyright: Sharing, reproducing, distributing, or otherwise (directly or indirectly) making the Materials available to third parties without the express written permission of our organization constitutes a breach of copyright law. Such unauthorized actions infringe upon our rights as the copyright holder. Liability for Breach: Any individual, entity, or organization found in breach of copyright by sharing or misusing our Materials will be held liable for any damages, losses, or legal consequences that arise as a result. This includes, but is not limited to, monetary damages, injunctive relief, legal fees, and any other remedies available under applicable laws. Your Personal Liability: You agree to never remove, quote, distribute either through yourself or a third-party ANY and ALL, in part or in whole, materials produced and owned by Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes. This includes discussing it on ANY and ALL social media platforms, personal websites, radio shows, podcasts, in group chats or using group messengers, or passing the materials to a third party by ANY and ALL other means of communication, whether electronic, written, or verbal, including person-to-person private chat. By proceeding forth to this website, you agree to be fully liable for every breach of copyright that occurs, including you passing on materials to a third party who then distributes it or discusses it publicly (or in a private group / person-to-person chat) as a result. You agree to take full legal responsibility for every breach that results, whether it be for Johnathan Mercedes book (Blood Wars), courses, sessions, ANY and ALL content pictures / graphics found on the website, and every single other aspect that makes up the materials distributed by this website / organization. Regarding Johnathan Mercedes book, Blood Wars, you agree to NEVER quote from it, publicly discuss it, or share it out with anyone (without prior written permission from us). Your use of the book is for personal and private use only. You agree that in the case that you share out the book with a third-party who then makes it available to the public, or who then discusses it publicly, you will then be held liable to the fullest extent of the law for every single breach of copyright that occurs. This means that you will be 100 percent financially liable for every unauthorized access and individual view that transpires, with each such occurrence counting as a copyright violation per person who has viewed the content. You agree that after we sue the third party for every breach that occurred due to their doing, you will also EQUALLY legally answer and pay financial restitution (to the highest amount possible) for every single copyright violation that occurs due to you passing the information to the third party. Both the third party and yourself will equally be liable and held to the harshest penalty under the law.
  • Am I going to be recorded during the LIVE course presentation? If so, how will my footage be used and what rights do I have?
    Yes, you will be recorded during a LIVE presentation. This is in the contract that you agreed to twice, the first time upon entering the website and the second time, upon agreeing the specific terms and conditions that go along with the purchase of a LIVE course. In order to make the purchase, you needed to consent / agree to this contract. If this is something you are not comfortable with, you can skip attending the LIVE course, and opt to purchase a finished product when it becomes available to the public. Your other option is to attend the LIVE course, with your microphone and camera off. By signing the consent form, you relinquish all legal / copyright rights to the footage that you are a part of to Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC, meaning you have no rights whatsoever to the footage that you are part of. Again, if you are not comfortable with this, you may choose not to participate or opt out all together by not attending a LIVE course and purchasing the finished product instead, whenever it becomes available to the public. Please review the Live Session disclaimer and the Zoom Recording disclaimer. These are important components of the contract that you agreed to upon entering this website. Taking a moment to refresh your memory on these terms and conditions will ensure clarity and transparency during our interaction. Virtual Live Session Disclaimer Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes make use of remote learning opportunities through the use of online video communication, via platforms such as Zoom. You understand that if at any time Bloodlines Tribes Starfamily LLC approves the recording of a Course, especially a LIVE Course, you hereby irrevocably grant to Bloodlines Tribes Starfamily LLC the right and permission to film, photograph, videotape and/or record you (including your image, picture, likeness and/or voice) and to use the resulting film, photographs, videotapes, digital imagery and/or recordings (collectively, the “Footage”), as edited or altered by Bloodlines Tribes Starfamily LLC in order to create marketing and promotional materials, training materials and reports, or other work product created by or for the benefit of Bloodlines Tribes Starfamily LLC (“Work Product”). You hereby assign to Bloodlines Tribes Starfamily LLC all right, title and interest to the Footage and Work Product, including, but not limited to, all copyrights, without any further compensation to you. You release and discharge Bloodlines Tribes Starfamily LLC from any and all claims and demands that may arise out of or in connection with the use of the Footage, including without limitation any and all claims for libel or violation of any right of publicity or privacy. If you agree to participate in the course as the subject of a demonstration and or during a LIVE event, you are doing so voluntarily and at your own risk. You understand that the demonstration session may include questions / discussions about your personal trauma history and emotional, psychological, and physical symptoms you may be experiencing. You further understand that you are under no obligation to participate in the demonstration, that you may refuse to answer any question, and that you may pause or discontinue your participation in the demonstration at any time at your discretion. Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes have no liability or responsibility for your participation or involvement in any demonstration and you accept that any result or no result may occur due to your participation or involvement. You will at all times indemnify and hold harmless Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes, its officers, directors, agents, successors and assigns, from and against any and all claims, actions, damages, costs and expenses (including reasonable attorney fees) related to your acts or omissions in providing services related to any courses. By participating in remote learning / LIVE course sessions, you agree that you may not save, record, share or post any sessions, courses or any photos from your communications / engagements / sessions with Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes for any reason whatsoever. You shall not make any audio, video, audiovisual, or other recordings of any portion of the courses / sessions, nor shall you duplicate, reproduce, distribute, publish, or discuss any of the confidential information contained in or related to the courses / sessions. Bloodlines Tribes Starfamily LLC shall not be liable or responsible for any unauthorized recording of the courses. You also agree that Bloodlines Tribes Starfamily LLC shall have no liability or responsibility for the use or exploitation of any unauthorized recordings. Zoom Courses, Sessions, and Online Event Recordings RECORDING NOTICE: ANY and ALL Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes online events, courses, sessions enable an attendee to participate through a personal device's microphone and/or camera. An attendee may elect not to participate through use of a microphone and/or camera. The election of an attendee to use a microphone and/or camera constitutes a release and waiver of rights in the capture of the attendee's image, likeness, and/or voice for the exclusive use by Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes. When you participate ANY and ALL Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes (Live or Virtual), you will be participating in an event where photography, video and audio recording may occur. By participating in the LIVE courses, one-on-one sessions, giveaways/ prize events and ANY and ALL other online events by ALL Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes, and their affiliates, you consent to video recording, audio recording and/or photography and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that ALL Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes, its vendors, partners, affiliates and/or representatives deems fit to use. You release ALL Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes, affiliates and staff and all persons involved from any liability connected with the taking recording, digitizing, or publication of interviews, photographs, computer images, video and/or sound recordings. By entering the event premises (conference venue or Zoom meeting platform), you waive all rights you may have to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes or the person or entity designated to do so by Bloodlines Tribes Starfamily LLC. In addition, the event will be monitored for unauthorized recording. By attending Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes, events, courses, sessions or entering the event premises (Live or Virtual), you agree not to record or digitize any parts of the presentation. If you attempt to use a recording device, you consent to your immediate removal from the premises or virtual platform (i.e. Zoom) and forfeiture of your access to the event and will not receive a refund for any registration fees. You have been fully informed of your consent, waiver of liability, and release before participating in ANY and ALL Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes events.
  • I purchased a seat to the LIVE course event. May I record the LIVE course presentation, as it is happening?
    No, you may not. You agreed to a legally binding contract twice, first upon entering the website, and second upon purchasing a LIVE course seat. This contract states that you may not make ANY recordings of courses, and that doing so will be a breach of contract and a copyright violation, for which you will be legally liable. Below is section number 42 of the Terms and Conditions contract that you legally agreed to upon entering this website. Please take a moment to refresh your memory in order to ensure clarity, transparency, and proper awareness of the Terms and Conditions you gave your legally binding consent to: 42. COURSES / LIVE COURSE EVENTS By agreeing to this contract, you acknowledge and agree that all Tribal Knowledge Academy courses are the exclusive intellectual property of Bloodlines Tribes Starfamily LLC. You further understand that Bloodlines Tribes Starfamily LLC is the exclusive owner or licensee of all materials utilized in the courses including, but not limited to, all printed, audio, video, digital, online, and other materials. The Materials also include all duplicates, reproductions, and derivatives of the materials, as well as any materials, research, books, articles, and other works of authorship, as well as products or services, created by Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes and related to the courses (collectively, “Materials”). Bloodlines Tribes Starfamily LLC / Dawn Treader retains all rights in and to all Intellectual Property utilized or referenced in the courses and the materials including, but not limited to, the copyrights in the materials and all associated trademarks. No materials or any portion thereof are sold or otherwise transferred and Bloodlines Tribes Starfamily LLC / Dawn Treader does not sell any title, ownership right, or interest in or to any of the Materials. You will not acquire any right of ownership, in whole or in part, in and to any of the Intellectual Property. Any goodwill that accrues to the Intellectual Property because of your use of the Intellectual Property will inure to the sole benefit of Bloodlines Tribes Starfamily LLC and become the sole property of Bloodlines Tribes Starfamily LLC. You agree to hold an ethical professional stance by citing the sources of concepts, terminology and materials you use in your professional capacity. You agree that all personal information of any participant relayed within the courses is strictly and completely confidential. You shall not disclose any of this confidential information to any other person or entity under any circumstances. You shall not make any audio, video, audiovisual, or other recordings of any portion of the courses nor shall you duplicate, reproduce, distribute, publish, or discuss any of the confidential information contained in or related to the courses. Bloodlines Tribes Starfamily LLC shall not be liable or responsible for any unauthorized recording of the courses. You also agree that Bloodlines Tribes Starfamily LLC shall have no liability or responsibility for the use or exploitation of any unauthorized recordings. You understand that if at any time Bloodlines Tribes Starfamily LLC approves the recording of a Course, especially a LIVE Course, you hereby irrevocably grant to Bloodlines Tribes Starfamily LLC the right and permission to film, photograph, videotape and/or record you (including your image, picture, likeness and/or voice) and to use the resulting film, photographs, videotapes, digital imagery and/or recordings (collectively, the “Footage”), as edited or altered by Bloodlines Tribes Starfamily LLC in order to create marketing and promotional materials, training materials and reports, or other work product created by or for the benefit of Bloodlines Tribes Starfamily LLC (“Work Product”). You hereby assign to Bloodlines Tribes Starfamily LLC all right, title and interest to the Footage and Work Product, including, but not limited to, all copyrights, without any further compensation to you. You release and discharge Bloodlines Tribes Starfamily LLC from any and all claims and demands that may arise out of or in connection with the use of the Footage, including without limitation any and all claims for libel or violation of any right of publicity or privacy. If you agree to participate in the course as the subject of a demonstration and or during a LIVE event, you are doing so voluntarily and at your own risk. You understand that the demonstration session may include questions about your personal trauma history and emotional, psychological, and physical symptoms you may be experiencing. You further understand that you are under no obligation to participate in the demonstration, that you may refuse to answer any question, and that you may pause or discontinue your participation in the demonstration at any time at your discretion. Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes have no liability or responsibility for your participation or involvement in any demonstration and you accept that any result or no result may occur due to your participation or involvement. You will at all times indemnify and hold harmless Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes, its officers, directors, agents, successors and assigns, from and against any and all claims, actions, damages, costs and expenses (including reasonable attorney fees) related to your acts or omissions in providing services related to any courses. You understand and agree that all your sessions, meetings, and consultations with Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes, as well as their mentors and staff (“Providers”) are undertaken at your own risk and that Bloodlines Tribes Starfamily LLC does not monitor, control, influence, or regulate Providers. You hereby release Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes and its related parties from any and all liability or responsibility for any acts or omissions of any Provider and any claims related thereto. You understand that Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes makes no representations or warranties about the characteristics or quality of the services you may receive.
  • What time zone is the LIVE course hosted in?
    All Tribal Knowledge Academy courses and sessions are hosted using Eastern Standard Time (EST), unless explicitly stated otherwise.
  • How do I figure out the correct time zone conversion for a LIVE course?
    Please use a time zone conversion calculator. Set the first location as your location and set the secondary location for Albany, NY / Eastern Standard Time (EST). Everything that is hosted LIVE at Tribal Knowledge Academy will use the Eastern Standard Time zone set to Albany, New York every single time, unless explicitly stated otherwise. Here is a link to an easy to use time zone calculator: https://dateful.com/time-zone-converter
  • Do I need to attend a LIVE course in order to make a course purchase?
    No. You do not ever need to attend a LIVE course in order to make any kind of course purchase. You may purchase any of the courses that we offer any time you wish.
  • What happens if an unusual event occurs (such as a technological malfunction) and the LIVE course doesn't get recorded for whatever reason? What happens if the LIVE streaming session cuts out?
    Technological Malfunction In the event that a technological malfunction causes the course to not get recorded, no refund will be issued, as long as the course gets hosted to completion. In such a case, the course instructor would have fulfilled his / her hosting duties. We are selling a LIVE classroom experience / a seat to the LIVE course. The hard copy you get to keep is a bonus feature of the LIVE experience that we give to clients as a complimentary gift. If you purchase a seat to the LIVE course, and cannot attend for whatever reason, you will not get a refund as we have a strict zero refund policy on courses. This is because there are only so many seats available per Zoom session. You buying a seat, means that someone else (potentially) can't attend the LIVE classroom due to limited seating. It's the same as buying a concert ticket, there are only so many seats available for sale, so the strict no-refund policy has to be in place for this reason. If you couldn't attend the LIVE course for whatever reason AND a technological malfunction happened that prevents us from recording the course, no refund will be issued as what you are purchasing is the LIVE experience, and not the actual recording itself. We do not make any guarantees of satisfaction or offer any warranties, please keep this in mind before purchasing a seat to the LIVE experience. All course sales are 'final' and 'as is.' By purchasing a LIVE course, you agree to take all risk upon yourself in doing so. Live Stream Gets Cut / Interrupted If the course gets interrupted during mid-streaming, or something prevents it from being finished out, we will reschedule and notify you via email. It is our responsibility to reschedule if such an event happens, and make sure that the course gets presented to the point of completion. No refund will be issued, as long as we reschedule and successfully fulfill hosting the course. In several years of hosting courses, we have never had either of these scenarios happen, and don't see a scenario where such a thing will happen. In case it does though, those would be the actions we would take.
  • What happens if a severe weather event / unforseen circumstance prevents the LIVE course from taking place?
    If a health or weather emergency (such as a hurricane, power outage, or flood) prevents a scheduled LIVE course from taking place, we will reschedule (via email) for another date. No refund will be issued, unless we are unable to fulfill our duty to present the course on another date of our choosing. If we are not able to reschedule the course for some reason, you will receive a refund (apart from any and all transfer fees incurred).
  • I purchased a pre-recorded course, what happens now?
    You will receive an email from Tribal Knowledge Academy with a DropBox folder that will contain your course. You may download the course onto your device to keep for your personal use only.
  • May I share out the link I purchased for the LIVE course? May I share my pre-recorded course DropBox link?
    No. All link purchases are tagged and tracked by us, this includes the LIVE and the pre-recorded links. NEVER share out any course links under any circumstances. This is equivalent to theft. Doing so, will get you permanently banned from all Tribal Knowledge Academy services and will result in a permanent revocation / access to any and all Tribal Knowledge Academy instructors, including Johnathan Mercedes and Dawn Treader. We will know who shared out the links when they shouldn't have, based on the tag attached to each link that we send out. Links are easily tracked. All course content is under copyright protection and falls under ©️ all rights reserved. Anyone who is found "sharing" course content, will be legally responsible for every copyright violation that occurs. The penalty per copyright violation STARTS at $100,000 in NY where our copyrights are registered. Copyright violations can go up to $1,000,000+ per violation. We WILL take full legal action against those who are willfully violating our course copyrights by redistributing them (whether it is for profit or not). You cannot buy a course, unless you agree to the strict copyright violation / redistribution clause that you need to give consent to before making your purchase.
  • How long is a typical course?
    A typical course is usually around 2-3 hours long. Specialty courses can go to 4+ hours, depending on the topic. We will provide you with an approximate time estimate that we expect the (LIVE) course to take, in the confirmation email that will be sent to you upon purchase. All LIVE course times are approximations, and not guarantees or promises of any kind.
  • Where is your course hosted?
    All Tribal Knowledge Academy courses, sessions, readings and person to person services are hosted via Zoom. You will need to make an account with Zoom, prior to attending any LIVE courses, sessions, readings, and person to person services. You can set up a free account with Zoom using the following link: https://zoom.us/
  • What program do I need to have in order to attend a course?
    In order to attend a course, you need to have Zoom downloaded. All you need to do is sign up for an account (free of charge) in order to use it. Here is the link to Zoom, should you need to download it: https://zoom.us/SIGNUP#/signup It doesn't cost anything to sign up or make an account, it is a free service. If you purchase a seat to a live course, you will receive a Zoom link (via e-mail) that you can click the day of the course that will take you into an online classroom with the service provider that you are having your session with.
  • What happens the day when a LIVE course gets hosted?
    Prior to a LIVE course getting hosted, you will receive an email that confirms your purchase. The email will contain the Zoom link that will enable you to access the LIVE classroom the day that the course is scheduled for. Clicking on the link at the appropriate time and date, will allow you entry to your seat in the LIVE e-classroom. Zoom links gets mailed out prior to the day of the course. The Zoom links will ONLY work on the time and day of the actual course.
  • What do I need to bring to a course?
    You don't need to bring anything in particular to a live course. The entire course will be recorded by the course provider and sent to you once it becomes available. There is no need to try to record a course, as you will receive a digital copy (for you to keep) from your course instructor. As the course is copywritten to Tribal Knowledge Academy, we will not allow you to make recordings of your own, or redistribute the course in any type of manner. The course copy provided by Tribal Knowledge Academy is intended for personal use only. NOTE: A recording of the session is something that we offer as a bonus feature given to those who attended the LIVE course. We make no guarantees or promises that we will provide the live session RECORDING to you upon completion of the course. When you are purchasing a seat to the LIVE course, you are purchasing a ticket to attend the course itself, and not purchasing the actual recording of the course. Under most circumstances, the recording of the course is something you will receive after the LIVE course gets hosted, but that is not something that is guaranteed or promised by us. The recording is something that we offer as a bonus only, based on our own determination. We reserve the right to change our mind on providing a recording at any time, without warning and prior notification.
  • How much does a course cost, and how can I pay for a course?
    Each course is priced at $20-40.00 USD (United States Dollar) per course plus New York sales tax. The total will be calculated for you upon checkout. You can pay for any course using any of the payment options we have available to you via the e-commerce store on the Tribal Knowledge Academy website.
  • What currency do you take at Tribal Knowledge Academy?
    All transactions at Tribal Knowledge Academy are USD (United States Dollar) only.
  • I purchased a course, and I would like a refund / exchange? What is your refund policy on courses?
    We have a NO refund / final sales / as is policy in regards to ALL courses. This means that courses are NOT eligible for any kind of refund, no matter the circumstances. We make no guarantees or promises of satisfaction. If you are not happy with a course that you received, there is nothing that can done about it as all courses are automatically categorized under 'final sales' and 'as is'. By purchasing courses, you agree to take all the risk upon yourself, without any guarantees, promises, or warranties from us. Those are the terms you must agree to, before any course purchase can be completed. NOTE: We have yet to run into a situation where we had a dissatisfied customer. Most of our clients, are repeat customers who have been taking courses for years. This should speak volumes about the level of performance that we operate under.
  • What does your cancellation policy look like for online courses?
    All courses are non-refundable and sold as 'final sales' / 'as is'. In the event that your LIVE course registration is cancelled by Tribal Knowledge Academy for any reason (most likely due to a weather emergency or some other type of emergency / unforseen circumstance), we will automatically re-register or reschedule your course. If we are not able to reschedule your course, you will receive a refund (excluding any transfer fees that occur). Tribal Knowledge Academy | Bloodlines Tribes Starfamily LLC is not responsible for any PayPal, CashApp, Venmo or any other alternative payment platform's transfer fees. We are also not responsible for any credit card or bank transfer fees. We will issue all money back, apart from any and all transfer fees. This is the risk you accept to take when purchasing a course. No-shows are not be eligible for any type of refund or cancellation. If you missed attending the LIVE course, you will not get a refund or have an opportunity for an exchange. We MAY send you a copy of the course to keep, that is not guaranteed though, and it is entirely up to us as to whether we choose to send out a copy or not.
  • What kind of advice is found in your courses?
    Tribalknowledgeacademy.org | Bloodlines Tribes Starfamily LLC | Johnathan Mercedes | Dawn Treader | and any and all of our affiliates / employees DO NOT give any kind of health, medical, or any other type of advice. The information provided is for the purpose of general guidance / entertainment / education. You should not rely on any statements found here for medical / health / moral / religious / spiritual / mental health / historical / ancestral / astrology based / relationship / lifestyle / and any and all types of other advice, including anything else that involves / influences your personal decision making, and should always confirm such information. You are responsible for taking whatever steps are necessary to check all information and personally assuring that the advice provided here is based on accurate and complete information and research from any available sources. We DO NOT guarantee or indicate any certification or expertise therein regarding any services, classes, sessions, consultations, sales rendered. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, services, or related graphics contained on the Tribal Knowledge Academy website / app. Any reliance you place on such information is therefore strictly at your own risk.
  • Do courses contain triggers?
    Yes. Each course covers a range of assorted topics in relation to the main topic at hand. Due to this fact, there may be topics covered that can result in setting off triggers, PTSD, mental health issues, etc. If you are sensitive to triggers, we do not recommend you purchasing ANY Tribal Knowledge Academy courses. Any and all courses are to be purchased strictly at your own risk. Tribal Knowledge Academy | Bloodlines Tribes Starfamily LLC | Johnathan Mercedes | Dawn Treader do not take any responsibility for anything that triggers or adversely impacts you in any way. You may not purchase any of our products, services, or sessions unless you agree to fully absolve Tribal Knowledge Academy | Bloodlines Tribes Starfamily LLC | Johnathan Mercedes | Dawn Treader and any and all of their affiliates from any and all responsibilities involving your health and well-being. Trigger Warning Course content may at times, cover sensitive topics including but not limited to suicide, abuse, violence, severe mental illnesses, sex, drugs, alcohol addiction, war, religion, politics, vaccine / medical / health information, death, blood / genetics / tribal affiliation, psychedelics and the use of plant medicines. Strong language may also be used in course content. Please be advised if this is something you are sensitive to. You are advised to refrain from watching, listening, reading, viewing Tribal Knowledge Academy (tribalknowledgeacademy.org) course material and any and all educational content, book content, digital, audio, video, as well as print media if you are likely to be offended or adversely impacted by any of these topics.
  • Is Tribal Knowledge Academy a school?
    No. Tribal Knowledge Academy is not a school, nor an academy, nor does it represent any kind of established educational institution. Tribal Knowledge Academy is an e-commerce website where courses, books, and other content is sold for general knowledge, entertainment, personal-use only purposes. Tribal Knowledge Academy does not offer any degrees recognized by employers, nor any other institutions, nor does it act as personal advisors or guarantee employment by enrolling in its programs and taking its courses. We DO NOT guarantee or indicate any certification or expertise therein regarding any services, classes, sessions, consultations, sales rendered. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, services, or related graphics contained on the Tribal Knowledge Academy website / app. Any reliance you place on such information is therefore strictly at your own risk. All courses are intended for personal use only. Tribal Knowledge Academy does not issue certificates of any kind.
  • Are Tribal Knowledge Academy courses protected by copyright laws?
    Yes, course content falls under ©️ all rights reserved. It is unlawful to make any reproduction, copy, broadcast, or distribution of the material offered throughout any of the tribalknowledgeacademy.org | Johnathan Mercedes courses | or any other courses issued forth by Bloodlines Tribes Starfamily LLC without the written consent of our licensed providers, and his or her affiliates. All course content offered through Tribal Knowledge Academy is registered with the USA copyright office. All course content is intended for personal use only, within the privacy of your own home. All course content is based around the original work of Johnathan Mercedes, which has ALSO been copywritten and registered with the USA copyright office. All of his work, including his courses, are fully protected. You may NEVER take any of the original thoughts, concepts, and any other work established by Johnathan Mercedes / Dawn Treader / Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC and re-write it or re-work it in ANY way. All of the original ideas pertaining to Johnathan Mercedes blood, genetics, and energy work are legally protected. We will aggressively pursue a lawsuit (to the highest extent possible) against anyone who infringes and or violates ANY of our copyrights. The penalty per copyright violation STARTS at $100,000 in NY where our copyrights are registered to. Copyright violations can go up to $1,000,000+ per violation. We WILL take full legal action FOR EVERY VIOLATION THAT OCCURS against those who are willfully violating our course copyrights by redistributing them (whether it is for profit or not). You cannot buy a course, unless you agree to the strict copyright violation / redistribution clause that you need to give consent to before making your purchase. By accessing this website, you agreed to our terms upon accepting our 'Terms of Use.' You would not be able to use / access the website without accepting these terms. Once you accept the terms, you are legally bound by them.
  • What is your policy on intellectual property rights concerning Tribal Knowledge Academy | Bloodlines Tribes Starfamily LLC courses?
    Terms and Conditions For Tribal Knowledge Academy | Johnathan Mercedes Courses NOTICE: Tribal Knowledge Academy (tribalknowledgeacademy.org) owns the rights to ALL OF THE CONTENT displayed in the course. ©️ All rights reserved. No exceptions. The same goes for any other content on tribalknowledgeacademy.org and anything else that is produced by Johnathan Mercedes, Dawn Treaders, Bloodlines Tribes Starfamily LLC and any and all of their affiliates. NOTICE: the participant shall not reproduce, replicate or copy any of the content without the business’ express permission. Unless you have obtained direct permission from Bloodlines Tribes Starfamily LLC, none of the material on tribalknowledgeacademy.org may ever be used for any reason whatsoever. NOTICE: online courses shall be used for participants personal use only in the privacy of their own home, and NOT for any commercial purposes.
  • I am a buyer who purchased a course. How can I use your content?
    You may use each course that you purchase for your OWN personal viewing / listening purposes ONLY, within the privacy of your home. If you intend to use the course for any other purpose, including commercial intent or for the purpose of generating revenue directly through the course, you may NOT do so. You may NOT teach / reteach the course or any content found in the course under ANY circumstances. None of the courses fall under creative commons and may NOT be used for educational purposes. You cannot do anything with the courses (including re-write them or re-interpret them) outside of viewing and listening to them in the privacy of your home. All courses are intellectual property / products belonging to Bloodlines Tribes Starfamily LLC. ©️ All rights reserved. No exceptions. All Tribal Knowledge Academy courses are intended for entertainment and general information purposes only and may NOT be used to make personal health, legal, medical, spiritual, emotional, or any and all other kind of decisions. You are solely responsible and liable for your own decision making. Tribal Knowledge Academy | Bloodlines Tribes Starfamily LLC | Johnathan Mercedes | Dawn Treader are not liable for anything that you do with the information contained within the courses. Any reliance you place on such information is therefore strictly at your own risk.
  • I am a buyer who purchased a course. How may the course content NOT be used?
    Purchasing the e-courses / LIVE courses at tribalknowledgeacademy.org through Bloodlines Tribes Starfamily LLC grants you a non-exclusive, non-transferable, revocable license to access and use our copyrighted materials and/or documentation solely for your own personal and non-commercial use. Our e-courses /LIVE courses are protected under Canadian, United States, and foreign copyrights. The copying, redistribution, use, or publication by you of any of the content within our e-courses / LIVE courses is strictly prohibited. Your purchase of our e-courses / LIVE courses does not grant you any ownership rights to our e-courses / courses.  Any breach in the terms of this agreement may result in termination of your access to the e-courses / LIVE course materials, and will result in swift legal action against you by Bloodlines Tribes Starfamily LLC. In short, you may not use the course or any course-related content, or any of Johnathan Mercedes | Dawn Treader | Bloodlines Tribes Starfamily LLC work for ANY reason whatsoever, outside of viewing / listening to it in the privacy of your own home. You may not use to the course to generate any kind of income or profit, you may not distribute or sell any course material in any shape, way or form, for any reason at all, doing so, will immediately result in copyright violation / infringement, and that is something we will aggressively pursue and take swift legal action against you for. You may not re-write, re-interpret, and re-work any of the course material into your own work / writings. You may not quote or reference ANY course content or ANY of Johnathan Mercedes work for ANY reason. You may not teach any course material as it is legally protected, copywritten intellectual property belonging to Bloodlines Tribes Starfamily LLC and it does NOT fall under creative commons, nor does it fall under the educational clause.
  • How is the course delivered? Is it through online videos, text-based materials, or live webinars?
    LIVE COURSE: The live course is hosted virtually using a platform called Zoom. You need to sign up (for free) and have an account with Zoom in order to attend the LIVE event. The LIVE event will be recorded and made available anywhere from a 2 week, all the way up to a 1 month time frame. Once it becomes available, you will receive your digital product via email. This will be a PDF that contains a folder with a link that will allow you to download the course to your device. You will also receive a password and a link that will allow you to watch your course on-demand, anytime you wish to do so. Our most current courses, come with supplementary booklets, so you will receive this product as well. PUBLICLY AVAILABLE COURSES: In total, you will receive your course via: - A digital video recording. - A live on-demand feature, where you can watch the course anytime and anywhere you wish to do so. This is good for people who don't have room on their devices to download large files, and good for people who wish to revisit the videos whenever the desire strikes. - A digital pdf booklet. These booklets are in a PDF document instead of an e-book format, as it is easier for most folks to download and open a PDF. PDF and e-books are essentially the same thing, the main difference is that you need specific programs to open an e-book, which you don't need to have, in order to open a PDF, thus making it much easier for most folks to open and access a PDF booklet.
  • How can I book an ancestry session?
    You can book an ancestry session with Johnathan Mercedes using the calendar feature on the website. To access the calendar booking feature, select the label that says 'ANCESTRY SERVICE' from the main menu on the upper right corner of the website (it's a small box that says MENU) or hit the button that says 'ANCESTRY APPOINTMENT' right at start of the home page. You will be taken to a calendar system where you can SELECT the time and date that works for you. Once you pick your time and date, hit the button that says NEXT, and fill in the data. Once you purchase your session, you will get a confirmation email from our website, followed by another email (mailed a little bit later on) that will contain a link to your virtual Zoom session for the time and date that you scheduled your appointment for.
  • Are the ancestry sessions conducted online or in-person?
    All ancestry sessions offered at Tribal Knowledge Academy are VIRTUALLY conducted using a platform called Zoom. We do NOT offer in-person services.
  • How can ancestry sessions help me in tracing my family history?
    Ancestry sessions can be incredibly valuable in tracing your family history. The sessions conducted by Johnathan Mercedes tap into his extensive genealogical knowledge, allowing you to uncover valuable information about your ancestors. By delving into your bloodline data, surname and family history, Johnathan Mercedes can piece together the puzzle of your lineage that generic dna testing services cannot help you with. Johnathan is a renowned genealogical researcher who can assist you in navigating through complex records, surname databases and provide guidance and support by interpreting the information you find together. Whether you're a beginner or an experienced researcher, these sessions can offer insights, tips, and techniques to help you discover and connect with your roots. With Johnathan's assistance and insights, you can explore and understand your family's heritage at an advanced level.
  • What information do I need to provide for an ancestry session?
    The only information you need to provide is your own blood type and surname. If you don't know your bloodtype, Johnathan can STILL trace your surname for you and tell you genetic information based on your features. Having BOTH your bloodtype and lineage information is recommended. It's a nice bonus if you know the bloodtype of your family (i.e parents, siblings) and the surnames of your family (i.e parents). Apart from blood type information and surnames, you can also include any additional data you wish to discuss, such as genetic testing results and any family photos / documents you wish to present.
  • Can I bring any documents or photographs to the ancestry session?
    Yes. You may bring whatever supplementary information you wish to include in the session. If you would like to ask questions about specific family members, things such as physical traits and features, you may do so, just be mindful that you will need to make your Zoom camera live (i.e turn on your camera permission in Zoom), in order for Johnathan Mercedes to see your photos and properly assess them. You may bring your genetic test results as well. They will make your reading a 100% accurate and allow Johnathan Mercedes to give you VERY specific details regarding your personal lineage. The more information you include, the better.
  • Do you offer any discounts or packages for multiple ancestry sessions?
    Unfortunately, we do not. You can mail us about it, if you wish to negotiate something. It's possible we might take you up on an offer, but this not a guarantee.
  • How confidential is the information I provide during the ancestry session?
    At Tribal Knowledge Academy, we do not sell your data to anyone. The information you provide, will stay only between yourself and Johnathan Mercedes (or whatever service provider you work with). Dawn Treader will provide you with the link to your session, so those are the only two people who have any kind of access to your personal file. Dawn Treader does not watch / listen to your files, and only transfers them over via email, as she is in charge of secretarial duties. Unless there is a massive hacking operation (which is beyond our control ..and unlikely to happen), your files and person-person session will stay strictly between Johnathan Mercedes and you only. We do not store your personal files on the website, and your files get permanently deleted after seven business days, once the transfer of your session video (over to you) is complete.
  • Are there any age restrictions for participating in the ancestry sessions?
    Yes. We have an age restriction policy for our ancestry sessions, strictly requiring participants to be 18 years old or above. Please do not call minors over to the Zoom call / virtual session or include minors in the ancestry reading. We do not deal with minors and anyone who is not 18+ in ANY form or capacity. If you call a minor over to the Zoom session, we will immediately terminate your session for breach of contract and you will not receive a refund or be able to reschedule your session. You will also immediately be permanently banned from all Tribal Knowledge Academy platforms and services. This is a very strict policy we adhere to at Tribal Knowledge Academy, no exceptions!!
  • Can the ancestry sessions be conducted in a language other than English?
    Yes, we can conduct ancestry sessions in Russian, as long as you don't mind having a translator present during your session. This means there will be two people present at your session, both Johnathan Mercedes and a Russian translator. Russian is the only other language, apart from English, that sessions can be conducted with.
  • Can I book an ancestry session for someone else as a gift?
    Yes, but we kindly ask that you please email us BEFORE booking a session if you are looking to do it for someone else. We will make specific arrangements for this type of request. You can reach us at: tribalknowledgeacademy@gmail.com Or, your other option is that you can book a session for them directly, by proving their email address and writing us a note in the booking portion, stating that this is a gift for someone else.
  • Can I schedule a follow-up session if I have additional questions or need further assistance?
    Yes, you may schedule as many sessions as you wish. Johnathan Mercedes is an expert in multiple fields of knowledge, so if you wish to speak to him on ANY topic of your choosing (in addition to ancestry), feel free to go right ahead and do so. If you wish to have a follow-up where you can ask more questions, you are more than welcome to do so as well.
  • Can I access the session recordings or notes after the session is completed?
    We don't offer notes, but we do sometimes offer a complimentary video recording of your session. Please note that the video recording DOES NOT automatically come with your session and is not part of your purchase / service with Johnathan Mercedes. It is something we offer to folks who request it specifically before the start of a session. If you would like to receive a video recording of your session, kindly let Johnathan Mercedes know this BEFORE the session starts. Doing so will ensure that you get a video recording, otherwise you might not.
  • Are the ancestry sessions suitable for beginners with no prior knowledge of genealogy?
    Yes, you don't need to know anything apart from your surname and blood type in order to get a reading. Johnathan Mercedes will explain everything to you in depth throughout your session. The sessions are designed to accommodate everyone, whether you are just starting out, or whether you are an expert in this field.
  • How do you ensure the accuracy of the information provided during an ancestry session?
    During an ancestry session, we make no guarantees of accuracy of the information provided due to our website / company policy, but we do strive our best to be as thorough as possible using various measures. Firstly, we strive to collect data from reliable and reputable sources, including official records, historical documents, and verified sources. This helps us maintain the credibility of the information we provide. Additionally, we employ data verification techniques, such as cross-referencing different sources and conducting thorough research, to ensure the accuracy of the lineage and family connections we present. By combining these rigorous processes and meticulous research, we aim to provide you with the best information that we can, about your ancestry. Again please keep in mind that we make no warranties or guarantees of accuracy or anything else pertaining to your genetic data or lineage.
  • What is the cost of an ancestry session and what payment options are available?
    The cost of a session is $77.00 (USD) for an hour session. There are no payment plans available, but if you are financially struggling and would really like a session, reach out to us via the email address below to see if we can work something out about getting you a reduced rate. tribalknowledgeacademy@gmail.com
  • What do I need to know in order to schedule an ancestry session?
    In order to schedule an ancestry session, you need to know the blood type and the family surname that you would like to have traced. If you have had genetic testing done, having your haplogroup data would be ideal. This however, is not necessary to know in order to book a session. At the very least, you should have: 1) Your Blood Type 2) Family Surname (Last Name)
  • I am adopted and do not know my blood / ancestry information. Can I still book an ancestry session with Johnathan Mercedes?
    If this is your situation, and you don't have ANY knowledge of your background at all, including the basics such as your blood type and surname, you can still book an ancestry session. However, in this scenario, you would need to have a genetic test that contains your haplogroup data. Many people have come to Johnathan Mercedes with this exact scenario, and he was able to help them regardless of their lack of information. At the very least, you should have: 1) A genetic test containing your haplogroup data.
  • What do I need to have during an ancestry session?
    It is advised that you have a pen / pencil and paper on hand to write down the details of your session. You are also allowed to record the session via an audio recorder. During the session, you will be presented with quite a bit of information, so it is highly advised you have a means of recording / transcribing everything that is said so that you can go back and review it after the fact.
  • What do I need to have during a Blood Tarot session?
    You don't need anything in particular when booking a Blood Tarot session.
  • What do I need to have in order to get my Natal / Zodiac chart done?
    To have your Natal / Zodiac Chart done, you need the following: • Your Full Date Of Birth • Your Birth Time (Including AM / PM) • The Exact Location Where You Were Born
  • How will I receive my ancestry session / person to person reading? How will my session get hosted?
    All sessions and readings will be hosted via Zoom, so it is important for you to have a Zoom account that is set up and ready to go prior to the start of the session / reading. After you purchase your session, you will receive a confirmation email regarding your scheduled appointment. On the day of the session / service, you will receive a Zoom link that will connect you with the service provider. If you do not have Zoom, the session can be arranged to be held over Facebook Messenger, but it is preferable and recommended for you to have and to use Zoom.
  • How long is the ancestry session?
    Ancestry Session Length = Around 1 Hour (Give or Take)
  • How can I calculate the correct time zone for my session? What time zone are you in?
    Tribal Knowledge Academy sessions are hosted using Eastern Standard Time (EST). If you need a time zone converter calculator, here's a good one to use in order to book your appointment. https://www.worldtimebuddy.com/ You can use Albany, NY as an EST location when booking any Tribal Knowledge Academy sessions. When you go to the calculator website link above, put in Albany, NY for Tribal Knowledge Academy and put in your location as the secondary location in the time zone converter calculator, and book accordingly.
  • How long does shipping take?
    This is a shipping estimate for all the merchandise, services and goods offered through tribalknowledgeacademy.org. We do not make any guarantees or promises regarding any set shipping time frames. We can only give you a rough estimate on any given shipping / delivery service. Shipping and handling charges are based on the country you select on the shipping form. Your consent to purchase products and merchandise through tribalknowledgeacademy.org means you accept these terms and accept the fact that all of the shipping quotes below are estimates, and not guarantees. The team at tribalknowledgeacademy.org will always do the best they can to fulfill your order and get it to you as quickly as possible upon receiving your order ticket. • Orders for e-books, audiobooks, courses (other than upcoming live courses), and music tracks will be transferred to you the day that you make your purchase. • When you order a seat to the LIVE course, you will receive (via email) an attendance ticket (a Zoom link) to the LIVE course the day it gets hosted, and you will receive a digital copy of the live course for you to keep within 2 days time, after the course has been hosted. Those who miss the LIVE course, can order it any time they wish afterwards. Attendance is not required for course purchases. • Orders for custom one-on-one ancestry / lineage readings as well as tarot readings will be scheduled by appointment. You will receive your service on the day that you schedule it for. • Orders for birth chart readings will be transferred to you within 3-5 business days. • Orders for all shop merchandise will take 3-4 weeks. • Orders for custom ancestry books will take up to 3-8 weeks, depending on the complexity of the order. • Orders for custom products such as personalized sigils, art, and jewelry will take anywhere from 3-8 weeks, depending on the complexity of your order. • Hard copy book orders will take a considerable amount of time to ship and arrive to your home. Because the hard copy book is a print-on-demand item, it may take up to a month to arrive to your destination in the United States and Canada. For international buyers, it may take as long as a month and a half to two months. The shipping time entirely depends on the printing company that manufacturers the hard copy book, we can only provide you with an estimate and not a guarantee. Please be mindful of a lengthy wait time as this is a custom made item, and not a mass manufactured one. All product orders will ship 4-12 business days after you order. *NOTE: These timelines do not apply during restocks, new releases & special promotions, as well as holidays. Please refer to your order confirmation email for specific shipping details! Transit times will vary based upon a few different conditions, including but not limited to: • Total distance between us and you. • Whether your parcel is a domestic (USA / Canada) or international (everywhere else) shipment. • What delivery method you select. Please note your estimated delivery date at checkout depends on shipping method selected. You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an email address, to which we will send confirmation that your order was placed. Delivery Timing ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ Pending order verification and credit approval, orders should arrive as specified below. Please note that the estimated delivery date is an estimate only and is not guaranteed. Your estimated delivery date will be shown during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date, or even later. Tribal Knowledge Academy reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on tribalknowledgeacademy.org. ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. Shipping methods depend entirely on the product that you have ordered. Your order details will be in your confirmation mail and will be custom tailored to you based on the product or service that you ordered. DOMESTIC: All orders will be delivered via DHL, Fedex, UPS, USPS or Canada Post. First Class: 11-22 Business Days Priority Mail: 8-16 Business Days UPS Ground: 7-14 Business Days FedEx Ground: 7-14 Business Days DHL eCommerce: 7-14 Business Days USPS Mail: 8-20 Business Days Canada Post: 8-20 Business Days (The hardcover book will take no less than a month no matter what method / company is used for shipping). INTERNATIONAL: Does NOT account for time spent at customs, border inspection facilities, etc: Standard Post (DHL eCommerce): 13-25 Business Days to a month+ depending on the product. The hardcover book will take no less than a month. DHL eCommerce International Priority: 11-18 Business Days - The hardcover book will take no less than a month. FedEx Worldwide: 30 Business Days - The hardcover book will take no less than a month. UPS Worldwide: 30 Business Days - The hardcover book will take no less than a month. Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number. Customs clearance in European countries, Australia, Singapore, Hong Kong, Taiwan, Japan only takes 1-2 days. Orders may get on hold by customs in countries like China, Philippines, Indonesia, Sri Lanka, Brazil, South Africa, Russia for longer period of time due to the different procedures practised by customs. We may require your cooperation to provide requested documents or appoint a local agent to act on your behalf. UPS STORE / ACCESS POINT PICKUP: There’s no need to worry about your package being delivered when you’re not at home. Simply choose the “Ship To Pickup Location” option at checkout to have your order shipped directly to a UPS Store or Access Point location where it will be held for you to pick up. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ U.S. TERRITORIES, P.O. BOXES, & INTERNATIONAL ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ Shipments to Puerto Rico, the US Virgin Islands, Guam, the Marshall Islands, the Northern Mariana Islands, Samoa, and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Fast, 2-Business Day, 1-Business Day, and Saturday delivery options are not available for these destinations. Please allow 12 to 30+ business days for delivery to these destinations. UPS Access Point / UPS Store Pickup Instead of shipping to your own address, we can conveniently ship your order directly to a UPS Access Point location where it will be held for you to pick up. A UPS Access Point location serves as a convenient and efficient UPS parcel delivery and retrieval location. • To ship your order to a UPS Access Point, select “Ship to Pickup Location” during checkout, and select your desired UPS store. • Once your package is delivered to a UPS store, you will receive an email with pickup instructions. • When you pick up your order, please make sure to bring a photo ID matching the name you provided on the shipping page and the UPS pickup code included in your email. Certain items and shipping methods may not be eligible for shipping to a UPS Access Point. Your package will be available for pickup for 7 calendar days. U.S. Territories, P.O. Boxes, & International Shipping We ship internationally. As long as there is a post office in your region, we will ship to you. Fast, 2-Business-Day, 1-Business-Day, and Saturday delivery options are not available for international orders. Please expect all international orders to take a considerable amount of time to arrive, at least 20-40 business days. Please take into account that ALL international shipments, including the ones to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, the Marshall Islands, Samoa, or any P.O. Boxes (including APO/FPO addresses), or shipments delayed by weather, will take a considerable amount of time to arrive. Customs clearance in European countries, Australia, Singapore, Hong Kong, Taiwan, Japan only takes 1-2 days. Orders may get on hold by customs in countries like China, Philippines, Indonesia, Sri Lanka, Brazil, South Africa, Russia for longer period of time due to the different procedures practised by customs. We may require your cooperation to provide requested documents or appoint a local agent to act on your behalf. If your country has issues with deliveries or lack of a postal service, we suggest getting our e-products (such as e-books / audiobooks) instead of the tangible products.
  • How much is shipping?
    All shipping rates will vary depending on a few different factors, some of which include: • Domestic vs International Shipments • Total Weight of Package • Selected Shipping Method • Signed vs Unsigned Hardcover Books • Complexity of Custom Items • Special Shipping Requirements For Custom Items We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout. NOTE: All shipping costs will be clearly displayed and calculated regarding your final cost upon checkout. Shipping costs vary based on the product being shipped, location, weight, and special requirements. Order Processing Time Orders are processed within 1-3 days after they get placed. For orders within the United States and Canada, we deliver most items within 7-40 days after the order is placed (depending on the item). Delivery to other international destinations may take up to 20-60 working days. Item(s) with logo engraving or limited edition item(s) may require additional 4-8 working days to process the order. More time is required to process the order if the quantity of the order is large or there is insufficient stock, due to overwhelming demand or delivery to places outside standard delivery areas. What do you consider a business day? What days do you ship? Saturday, Sunday, and Holidays are not considered business days for order processing. Please refer to your estimated arrival date sent to your email address regarding your shipping / product arrival status. Sales Tax The state and local governments require that we charge tax for items shipped to any state, including international orders. All tribalknowledgeacademy.org transactions are subject to NY state tax, and the applicable sales tax will be calculated into the final cost of all products, goods, and services sold through tribalknowledgeacademy.org. Item Tracking You will receive a notification email from either us or the courier service with tracking details once your item(s) has been dispatched.
  • Can you hold my package for a later date?
    Unfortunately, we are not able to hold any orders unless there are extenuating circumstances like extreme weather events or emergencies, and all of that largely depends on our third party vendors. So for most situations, the answer is no.
  • My tracking number states my package was delivered, but it isn't here?
    Sometimes at the end of the day, the mail carriers will mark the packages they did not have the time to deliver as delivered. They are typically delivered within the next 1-2 business days. Contact us at tribalknowledgeacademy@gmail.com and we will work with you to do our best to resolve this situation, although we make no guarantees because package delivery is the responsibility of the mail carriers / respective shipping companies tasked with delivering your parcel.
  • Payment Methods
    tribalknowledgeacademy.org accepts the following forms of payment: Credit Cards: • Visa • MasterCard • American Express • Discover • Debit Cards Additional Methods: • PayPal • PayPal Credit • CashApp • Venmo • Payoneer • Apple Pay We Do Not Accept: • CODs • Layaway • Personal Checks • Money Orders • Klarna • Afterpay Important information about payment: Your credit card information is processed through Stripe, which is one of the largest online billing and processing companies in the world and is used commercially by most e-commerce / retail stores. If you are using a debit or check card for payment, the funds will immediately be deducted from your account. Credit Card ID Number/CCV: This is a 3- or 4-digit number printed on your card required as an added safeguard for online purchases. American Express - 4 digits; far right on the front of your card. Visa or MasterCard - 3 digits; back of your card near the signature panel. If your credit card does not show an ID Number, you are not required to enter one. PayPal How does PayPal work? PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the tribalknowledgeacademy.org website and choose your method of payment. Your funds are transferred immediately and securely. PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers. If you make a purchase using PayPal, and you need to get a refund, PayPal orders must be returned via our online returns process highlighted in the 'RETURNS' portion in the FAQ section, and are not eligible for exchanges. You will also be subject to PayPal fees, which Tribal Knowledge Academy is not responsible for unless there is a 'quality' issue with your product purchase. How can I reach PayPal customer service? For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer. If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone: Customer Service: 402-935-2050 (a US telephone number) 4 AM, PDT, to 10 PM, PDT, Monday through Friday 6 AM, PDT, to 8 PM, PDT, Saturday and Sunday. See PayPal FAQs https://www.paypal.com/ag/webapps/mpp/shop/faq See PayPal Credit FAQs https://www.paypal.com/us/webapps/mpp/paypal-credit/faq
  • What happens if my payment is declined?
    If you are placing an order on our website and your card is declined, please double check to make sure all of the information is entered accurately. If the trouble persists, contact us at tribalknowledgeacademy@gmail.com
  • How do I know my order was placed?
    Once your order is completed on tribalknowledgeacademy.org, we will email you an order confirmation to the email address provided during the ordering process. The order confirmation may end up in your junk or spam folders. Don’t see your order confirmation email, email our services team at tribalknowledgeacademy@gmail.com. We will be happy to look the order up. Once our product / merchandise vendor ships your package, we will send you a shipment confirmation with a tracking number.
  • How do I send a gift?
    1. When you place an order for a gift use the "Add to Cart" button. 2. Be sure to add your gift note to the order while in the initial shopping cart section. 3. At checkout, add the recipient's information in the shipping address location and then during billing add your information. 4. If the billing address isn't perfect, it's OK. The recipient will not receive a bill. 5. Complete purchase and then have an amazing day!
  • What is your returns policy?
    All merchandise, books, courses, sessions and services are sold 'as is' and 'final sale' and we DO NOT offer or allow returns whatsoever on ANY merchandise or services sold through tribalknowledgeacademy.org. Please keep this in mind BEFORE purchasing anything from this website. Tribalknowledgeacademy.org does not offer any type of warranties or satisfaction guaranteed promises. You assume full responsibility for using the information and products/ goods / services on this site, and you understand and agree that the Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC makes no claims, representations or warranties, whether express or implied, as to the safety, reliability, durability and performance of any of our companies' products. Furthermore, our company accepts no liability whatsoever for the safety, reliability, durability and performance of any of our companies' products. Merchandise (such as the hardcover book) will be replaced by Tribal Knowledge Academy for a new, undamaged item, if it arrives to you damaged in any way. Tribal Knowledge Academy will cover the shipping costs to replace your item. Since merchandise like the books we sell, are custom, print-on-demand items, they cannot be returned, only replaced, and only if it comes to you damaged or is found faulty in some way. We DO NOT offer or allow REFUNDS for courses, audiobooks, e-books, custom ancestry, or any person-to-person service offered by Tribal Knowledge Academy. No exceptions. We DO NOT offer or allow EXCHANGES for courses, audiobooks, e-books, custom ancestry, or any person-to-person service offered by Tribal Knowledge Academy. No exceptions.
  • How can I submit a refund request?
    You can request a refund, provided the request meets the guidelines in our refund policy. • Most refunds are returned via the original payment method. Please note that certain restrictions may apply and some purchases may only be eligible for credit refunds. Learn more about our refund policy. 1) If you need a refund, and your request is within the limit of our two hour time bracket guideline, please send us an email at tribalknowledgeacademy@gmail.com and we will start the process for you. 2) In the email, please state a reason why you’re requesting a refund and then enter the following order details: • Your name and the date that the order was placed. • The email address you used to place your order. • The payment option you used to place your order. • If you have a receipt or an invoice, please attach it to the email for faster processing.
  • I received damaged products?
    We fundamentally believe you will be thrilled with the products / services you purchase from the tribalknowledgeacademy.org website. That’s because we go out of our way to ensure that everything we create, is at the highest level in terms of quality and performance. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. If any items in your order have been received in an unsatisfactory condition, please let us know within 7 days of your order being received. Please send your order number, and clear photos of the damaged item alongside your pack slip using the CONTACT US section or to tribalknowledgeacademy@gmail.com. Please contact us using the email address associated with your order. Please note we cannot consider cases reported after 7 days of the receipt of your items. Please do not dispose of the items as you may need to return them for the case to be resolved. Damaged or unsatisfactory merchandise (such as any of the books we produce) will be replaced by Tribal Knowledge Academy for a new, undamaged item. Tribal Knowledge Academy will cover the shipping costs to replace your item. Since the books sold at Tribal Knowledge Academy are custom, print-on-demand items, they cannot be returned, only replaced, and only if the book order comes to you damaged or is found faulty in some way.
  • My item was lost in the mail / lost in transit?
    Tribalknowledgeacademy.org is not responsible for lost or misplaced returns / deliveries from the carrier. If you are concerned about an item that was lost in transit due to no fault of Tribal Knowledge Academy, please reach out to us tribalknowledgeacademy@gmail.com to see if we can possibly help you resolve the issue. We make no guarantees though, as we are not responsible for what happens to parcels mid/post transport. Lost or stolen packages are something you will need to resolve with the carrier service employed to deliver your parcel.
  • My item was damaged by me, can I get a refund, exchange, or return?
    Tribalknowledgeacademy.org is not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
  • Benefits Of Registering
    By creating an account, you can store your information for easier and faster checkout, maintain an address book, review your order history, and easily update billing and shipping information. Not only will shopping be easier, but your entire experience with us will become customized over time.
  • Password Help
    If you’ve forgotten your password, you can reset it here. If you do not receive a confirmation message within a few minutes, please check your Junk/Spam email folder in case the email to reset your password was delivered there instead of your inbox.
  • I would like to cancel my order?
    Once you place an order at tribalknowledgeacademy.org, there is a limited grace period of time before your order is fully processed that you will be able to cancel your order for merchandise and books (applicable to only some products, please see our REFUND POLICY to see which ones). This would need to be done within a two hour window after the order gets placed for any custom items, books, and services that are sold on tribalknowledgeacademy.org Once your order goes through (past the two hour mark), there is no way to cancel or refund your order. Your order will be marked as 'final sales' and 'as is' after the window of opportunity to cancel has expired, and will no longer be eligible for cancellation or any type of other augmentation. Many of the items we sell such as the hardcover books and anything that is custom created, are produced on demand by a third party vendor (for example: the books we offer get printed by a custom printing company that processes and ships the book on behalf of Tribal Knowledge Academy). Once the order ticket goes out for those items, production can no longer be stopped or cancelled and you will be charged with no chance for a refund. Please keep this in mind before placing an order. You cannot receive a refund or cancel an order for e-books, courses, and audiobooks after you have received the product. Again, the two-hour grace period policy applies to these products, as it does to all other products and services on this website. NOTE: Any requests put in after the two hour time frame, will be automatically denied for any chance of a refund / cancellation. Ancestry sessions / person to person services have a 24 hour cancellation policy. Everything else on the website falls within the two hour cancellation policy. I would like to cancel my order, but I paid with PayPal, Venmo, CashApp, or another payment platform. Orders placed using PayPal, Venmo, CashApp, can be cancelled during the two-hour grace period after an initial order placement. If you do not cancel your order within this time frame, you will be fully charged for the total order amount. If your cancellation falls within the two-hour grace period, it might take 24-72 hours for your refund to go through. Please be patient, you will receive your refund (if you cancel during the grace period). The time it takes for you to get your money back on these alternative payment platforms, depends on the platforms themselves and their own customer service. Tribal Knowledge Academy isn't directly involved with order processing and customer service on payment platforms outside of the Tribal Knowledge Academy website. Tribal Knowledge Academy will put your cancellation through on our end, and it is up to the customer service team on the respective platforms mentioned above to follow through. NOTE: There will be a mandatory transfer fee charged for every transaction that occurs on all of the alternative payment platforms not related to the Tribal Knowledge Academy website. Tribal Knowledge Academy is not responsible for the transfer fees incurred due to a cancellation, and all transfer fees will be your responsibility to pay for.
  • I would like to reschedule or cancel my session / person to person service?
    If you need to cancel your ancestry session or any other person to person service with any of the Tribal Knowledge Academy staff, you have 24 hours to do so after your initial appointment gets made via the calendar system. If you do not cancel or make changes to your appointment 24 hours after booking, you will be fully charged with no chance for a refund. The only exception that will be made is if an extreme weather emergency occurs, a medical emergency occurs, or you experience a traumatic event such as a death. You will need to email the customer service team at tribalknowledgeacademy@gmail.com and explain your situation so that our customer service team can work with you to resolve your case. If you would like to reschedule you appointment, the same 24 hour principle applies. You have 24 hours to either reschedule and cancel your appointment after you initially make it. After that, there will be no chance for a refund or any type of opportunity for exchange. NOTE: We are unable to change an order once it is received after the 24 hour mark has expired. If you wish to cancel or schedule an order, and are still within the 24 hour mark of the order being placed, you may do so using the following process: • To begin the cancellation / rescheduling process, send an email to tribalknowledgeacademy@gmail.com with your order details and email that you used to place your order. To make things even easier, you can just forward your appointment confirmation email to the Tribal Knowledge Academy email address [tribalknowledgeacademy@gmail.com], and simply state if you need either a refund or to reschedule an appointment. • FOR A REFUND: A customer service member will get back to you as soon as possible and you will receive your money back within 1-5 business days. • TO RESCHEDULE AN APPOINTMENT: A customer service member will work with you to get your new appointment date set. Order Acceptance/Confirmation Tribalknowledgeacademy.org may, in its sole discretion, refuse or cancel any order and limit order quantity. Tribalknowledgeacademy.org may also require additional qualifying information prior to accepting or processing any order. Once we receive your online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify tribalknowledgeacademy.org acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Tribalknowledgeacademy.org reserves the right at any time after receiving your order to accept or decline your order for any reason. If tribalknowledgeacademy.org cancels an order after you have already been billed, tribalknowledgeacademy.org will refund the billed amount.
  • I purchased a product from you, but now have buyers regret / am in a bad financial place / want a refund way past the refund date, can I get one?
    No. This goes directly against the contract you agreed to regarding the use of this website, enabling you to purchase products in the first place. There are several situations we have run into: One such situation is someone purchasing a product (such as a course / book) months and months ago and them getting into financial issues / becoming broke after they made the initial purchase (almost seven months down the line), and as a result, them going and filing claims with PayPal to get their money back, even though they received the product. This person did this not just with us, but EVERY vendor they ever purchased anything from. We will NOT honor these claims as it's literal theft. If you purchase a product and months later on experience financial issues (or whatever other issues) and try to get your money back by filing disputes through PayPal, you are committing a theft. Period. In no way will we tolerate or allow this behavior to go forth and we will counter-file any such claims and hold you liable for them. Another situation is if you decide you don't like our ideology or teachings down the line, or if you have a personal issue with us for whatever reason and decide you don't want the item anymore, that's on you. You agreed to the contract outlining our 'Terms & Conditions' and agreed to our return policy. There is no going back on that if you suddenly don't agree with something we say / don't agree with us as individuals. This is part of the liability / warranties & garantees portion of the contract that you signed off on. We will not be issuing you any type of refund months down the line because you decided you don't agree with our ideology and now have a change of heart. Please be mindful of this BEFORE making any types of purchases on the website.
  • I would like to use / reference Johnathan Mercedes blood work, books or other content found on Tribal Knowledge Academy, may I have permission to do so?
    No you may not. Absolutely NONE of Johnathan Mercedes work may EVER be used / reproduced / quoted / referenced / distributed (digitally, via print, via sound, or via any other format) for any reason, including teaching purposes. All of Johnathan Mercedes work (including his work on Facebook as well as his original ideas), along with everything featured on the Tribal Knowledge Academy website is legally protected with the United States copyright office. All rights reserved by Bloodlines Tribes Starfamily LLC / Tribal Knowledge Academy / Johnathan Mercedes / Dawn Treader. None of the material produced by Johnathan Mercedes, Dawn Treader, and Tribal Knowledge Academy falls under creative commons. All of it is full rights reserved. There are no loopholes around it. If you are found using his work or using anything else put out by Tribal Knowledge Academy in any capacity, you will be taken to court and held financially liable for every single copyright violation incurred. The only people allowed to use and teach any of Johnathan Mercedes work or anything else featured on the Tribal Knowledge Academy website are the copyright holders of the work (Johnathan Mercedes and Dawn Treader). Members of the teaching staff currently employed by Tribal Knowledge Academy are allowed to conditionally use / teach Johnathan Mercedes / Dawn Treader / Bloodlines Tribes Starfamily LLC content as outlined by Tribal Knowledge Academy guidelines, and only as long as they remain active employees of Tribal Knowledge Academy. Once a staff member is no longer working at Tribal Knowledge Academy, they forfeit IMMEDIATELY all rights to teach, use, and showcase his work, no exceptions. Non-employees of Tribal Knowledge Academy may never teach any Tribal Knowledge Academy / Johnathan Mercedes / Dawn Treader work / content or use it in any way, shape or form. You are allowed to VIEW the work on the website and via the books / courses in the privacy of your home for personal use reasons only.
  • I would like to use art found on Tribal Knowledge Academy for ________ reason. May I have permission to do so?
    No you may not. All of the art featured on this website was custom created and custom commissioned by Bloodlines Tribes Starfamily LLC on behalf of tribalknowledgeacademy.org and may not be used outside of this website in any capacity or for any purpose. All rights reserved by Bloodlines Tribes Starfamily LLC / tribalknowledgeacademy.org. If you would like to promote or feature Johnathan Mercedes 'Blood Wars' book cover art, you may do so ONLY in posts that specifically promote and/or discuss his work. You DO NOT HAVE permission to sell, or use the The Blood Wars cover image commercially, or in your YouTube / TikTok videos or on any other media platforms for ANY reason. Outside of promoting Johnathan Mercedes work / the Tribal Knowledge Academy website, you may not use or reference the Blood Wars book cover art. This goes for all future book covers and art that will be featured on this website and our other social media platforms.
  • I would like to use soundbites from Tribal Knowledge Academy podcasts, YouTube videos, and TikTok's. May I have permission to do so?
    No you may not. All audio media / digital sound media produced by Johnathan Mercedes, Dawn Treader, Tribal Knowledge Academy, and Bloodlines Tribes Starfamily LLC falls under full rights reserved, and is not available for use for any reasons, including teaching. None of our content falls under creative commons. You may not use any of our audio / visual content for any reason whatsoever, including short sound bites and short video / audio clips. If you are interested in using one of our soundbites, you will need to email us directly at tribalknowledgeacademy.org and obtain specific permission to do so. We might consider allowing you to use content that is copywritten to us, but this is entirely up to our discretion and will come with very specific stipulations and conditions. Unless you have directly obtained written permission from us to do so, you may not use any of our content, ever.
  • Is the advice offered through your services, sessions, books, and etc professional in nature?
    Tribal Knowledge Academy does not contain professional advice. This site's information and content are provided for general information, entertainment and educational purposes only and are not substitutes for professional advice. We recommend that you consult with the appropriate professionals before taking any actions based on such information, as the use or reliance of any such information contained on this site is solely at your own risk.
  • Is the advice offered through your services, sessions, books, and etc medical / health related in nature?
    This site does not provide medical, general health, mental health or holistic advice. It is intended for informational / entertainment purposes only. It is not a substitute for professional medical advice, diagnosis or treatment. Never ignore professional medical advice in seeking treatment. This site is not intended as a substitute for the medical advice of physicians. Site visitors should regularly consult a physician in matters relating to his /her health and particularly with respect to any symptoms that may require diagnosis or medical attention. Always consult with a qualified and licensed physician or other medical care provider, and follow their advice without delay regardless of anything read on this website. The content of this website, such as graphics, images, text and all other materials, is provided for reference and educational purposes only. The content is not meant to be complete or exhaustive or to be applicable to any specific individual's medical condition. Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC, Johnathan Mercedes, Dawn Treader and all and any affiliates / guests DO NOT provide any medical or professional advice on the Tribal Knowledge Academy Website (tribalknowledgeacademy.org), Corresponding App, YouTube Channel, TikTok, Podcast, Course Material, any and all Educational Content, Custom Sessions, One-On-One Conversations, Spoken Word, Book Content, and other forms of audio, video, digital, print media. Anything said should NOT be taken as a replacement for medical, clinical, professional advice, diagnosis, or medical intervention. If you take any action or inaction as a result of any of the content you consume on the Tribal Knowledge Academy Website (tribalknowledgeacademy.org), Corresponding App, YouTube Channel, TikTok, Podcast, Course Material, Any and All Educational Content, Custom Sessions, Book Content, any other forms of media / communications put out by Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC is based solely on your decision, and Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC, Johnathan Mercedes, Dawn Treader and all affiliates / guests cannot be held liable for any of the consequences of such action or inaction. Accessing or otherwise using the Tribal Knowledge Academy Website (tribalknowledgeacademy.org), Corresponding App, YouTube Channel, TikTok, Podcast, Course Material, Any and All Educational Content, Custom Sessions, Spoken Word, Advice Given, One-On-One Sessions, Ancestry Information, Book Content, or any other forms of media / communications put out by Tribal Knowledge Academy, Bloodlines Tribes Starfamily LLC, Johnathan Mercedes, Dawn Treader, and all affiliates does not create a therapist-patient relationship between you and Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC, Johnathan Mercedes, Dawn Treader and all affiliates / guests or any individuals appearing on the Tribal Knowledge Academy Website (tribalknowledgeacademy.org), Corresponding App, YouTube Channel, TikTok, Podcast, Courses, Sessions, and Classes. If you choose to contact Johnathan Mercedes, Dawn Treader, along with any and all other employees / persons affiliated with Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC to provide personal or medical information, this does not create a therapist-patient relationship, or any other kind of relationship between you and Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC, Johnathan Mercedes, Dawn Treader, and any employees / affiliates affiliated with this website, corresponding app, and LLC. Nothing in the Tribal Knowledge Academy Website (tribalknowledgeacademy.org), Corresponding App, YouTube Channel, TikTok, Podcast, Course Material, Any and All Educational Content, Custom Sessions, Classes, Courses, School Sessions, Individual One-On-One Sessions, Book Content, or any other forms of media / communications or any other audio / video / print media is intended to establish a therapist-patient relationship, to replace the services of a trained therapist, doctor or health professional, or otherwise to substitute for professional mental health, medical advice, health advice, holistic advice, diagnosis or treatment. You hereby agree that you will not make any medical or health-related decisions based in whole or in part on anything contained in the Tribal Knowledge Academy Website (tribalknowledgeacademy.org), Corresponding App, YouTube Channel, TikTok, Podcast, Course Material, Any and All Educational Content, Custom Sessions, Classes, Courses, School Sessions, Individual One-On-One Sessions, Book Content, or any other forms of media / communications or any other audio / video / print media distributed by Tribal Knowledge Academy / Bloodlines Tribes Starfamily LLC / Dawn Treader / Johnathan Mercedes / our affiliates. You should not rely on any medical information as well as holistic health information contained in the Tribal Knowledge Academy Website (tribalknowledgeacademy.org), Corresponding App, YouTube Channel, Podcast, Courses, Classes, Sessions, Books, or any other audio / video / print media and related materials in making medical, health-related or other decisions. Please consult a doctor or other health professional if you have any concerns regarding your health.
  • What is the nature of the relationship created between myself and the staff who provide services at Tribal Knowledge Academy? I would like to contact a person to person service provider outside of this website?
    There is NO RELATIONSHIP CREATED. Tribal Knowledge Academy staff members are here to perform an entertainment / educational / general information purpose based e-commerce service only. Having a session with one of our staff members DOES NOT create a therapist-patient relationship, or any other kind of other relationship between you and the Tribal Knowledge Academy staff member that you had you service with. Having a service rendered, does not create familiarity between you and the person to person service provider that you had your session with at Tribal Knowledge Academy. Paying a staff member for a service does not create an expectation of any kind of additional time rendered to you outside of your paid session or an expectation of a relationship outside of the website. This is especially true when it comes to Johnathan Mercedes. Tribal Knowledge Academy is an e-commerce website where products, goods, and services are sold. Tribal Knowledge Academy staff are here to provide an entertainment / educational service, sell goods, and facilitate transactions ONLY. There is no promise of anything further outside of the e-commerce experience that you would get in any other e-commerce store. If you wish to speak to one of our person to person service providers and have questions that you would like to get answered, you may schedule an appointment to do so via the calendar booking system by clicking the following link: https://www.tribalknowledgeacademy.org/booking-calendar/ancestry?referral=book_button_widget If you have questions you would like to have answered, please reach out to our customer service team via the following email: tribalknowledgeacademy@gmail.com We can assist you with booking an appointment / session where all your questions can be answered.
  • What age group has access to person to person sessions / services offered by Tribal Knowledge Academy?
    Tribal Knowledge Academy Services / Person To Person Sessions are not available to anyone under the age of 18. Tribal Knowledge Academy does not deal with minors in any capacity. No exceptions. Our services are available to 18+ age old ADULTS ONLY. Parents and guardians are NOT to call over or include minors in the Zoom sessions under any circumstance. Doing so will result in an abrupt end of your session, and a permanent ban. You will instantly forfeit any and all access to ALL Tribal Knowledge Academy services, including access to the website. You will not get a refund for your session as you have breached the terms and services that you agreed upon when using this website and our services. Should you choose to do such a breach, you will be permanently banned henceforth from all Tribal Knowledge Academy platforms, including the website without any ability to reverse this decision. When we say we don't deal with minors, we really mean it.
  • What age group is permitted to use tribalknowledgeacademy.org?
    No one under 18 is allowed to use tribalknowledgeacademy.org for any reason. Website use / use of services is permitted to 18+ age old adults ONLY. No minors. No exceptions.
  • About Tribal Knowledge Academy
    Visit ABOUT US to read about the history of Tribal Knowledge Academy, our educational and social reform efforts, and more.
  • Security & Privacy
    Your security and privacy is important to us. For this reason, we use rigorous safeguards to protect the personal information of our customers. Our online Privacy Notice describes in detail the types of information we gather, how we use it, and how we protect it. Tribalknowledgeacademy.org does not sell or trade with third parties your personal information gathered online, such as email addresses, personal information collected as part of an online survey, or other specific details about you. For complete details about how we use and protect your personal information, please see our online Privacy Disclaimer.
  • Terms Of Use & Copyright
    Your use of this site is governed by an agreement to arbitrate disputes. You agree to submit all disputes concerning this agreement, your use of this website, and any products or services you purchase through the website to confidential, binding individual arbitration, and you agree to give up your right to represent other persons in a class action or similar proceeding.
  • Press Inquiries
    Please see our dedicated corporate website for details. For press inquiries, email us at Eos_Rising@proton.me
  • What is the Tribal Knowledge Academy mailing address?
    The Tribal Knowledge Academy mailing address is: Tribal Knowledge Academy P.O. BOX 1726 Schenectady, NY 12301
  • General Disclaimer
    Click on the following link to view our General Disclaimer: General Disclaimer
  • Privacy Disclaimer
    Click on the following link to view our Privacy Disclaimer: Privacy Disclaimer
  • Podcast Disclaimer
    Click on the following link to view our Podcast Disclaimer: Podcast Disclaimer
  • Copyright Notice
    Click on the following link to view our Copyright Notice: Copyright Notice
  • Refund Policy
    Click on the following link to view our Refund Policy: Refund Policy
  • Store Disclaimer
    Click on the following link to view our Store Disclaimer: Store Disclaimer
  • School Disclaimer
    Click on the following link to view our School Disclaimer: School Disclaimer
  • Course Disclaimer
    Click on the following link to view our Course Disclaimer: Course Disclaimer
  • Course Terms of Use
    Click on the following link to view our Course Terms of Use: Course Terms of Use
  • Course Copyright
    Click on the following link to view our Course Copyright: Course Copyright
  • Ancestry Service Disclaimer
    Click on the following link to view our Ancestry Disclaimer: Ancestry Disclaimer
  • Music Disclaimer
    Click on the following link to view our Music Disclaimer: Music Disclaimer
  • Advice / Liability Disclaimer
    Click on the following link to view our Advice / Liability: Advice Liability Disclaimer
  • Live Course Delivery Time
    Click on the following link to view our Live Course Delivery Time Disclaimer: Live Course Delivery Time Disclaimer
  • Live / Recording Disclaimer
    Click on the following link to view our Live/Recording Disclaimer: Live/Recording Disclaimer
  • Ancestry Recording Disclaimer
    Click on the following link to view our Ancestry Recording Disclaimer: Ancestry Recording Disclaimer
  • Consent Disclaimer
    Click on the following link to view our Consent Disclaimer: Consent Disclaimer
I COULDN'T FIND THE ANSWER I'M LOOKING FOR HERE. WHAT DO I DO NOW?

Tribal Knowledge Academy was founded on the principle of service to others, so helping you is our top priority. If there is something you would like further assistance with, don't hesitate to contact us by sending us an email! Our customer service team will be more than happy to help with any question that you may have! Send your name, Tribal Knowledge Academy order number (if applicable), and question to our company email. Our customer service team will do their best to respond as quickly as possible, however please allow 24-72 hours to receive a response.

Business Mailing Address:

Tribal Knowledge Academy
PO.BOX 1726
Schenectady, NY 12301

Business Days:

The company's business days are Mon-Fri and exclude Sat-Sun, although we make exceptions for ancestry services / one-on-one sessions.

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